Medical Tourism Journeys does not discriminate against any customer because of age, race, religion, color, handicap, gender, physical condition, developmental disability, sexual orientation, pregnancy, veteran status, or national origin.

Medical Tourism Journeys is committed to providing safe, accessible, timely and professional services for our customers. We can only do so when our clients respect and follow certain safety rules. Therefore, we thank you for obeying the following our established rules, policies and procedures:

  1. Please remember, Your Medical Tourism Journey Manager® is responsible for the planning and logistics ofr the activities we coordinate on your behalf. Therefore, the client is expected to comply with the instructions of the Medical Tourism Journey Manager® at all times. Client safety and welfare is contingent upon all clients complying with these their Medical Tourism Journey Manager®’s instructions.
  2. Clients are expected to act in a courteous manner at all times while interacting with our staff, providers, and others throughout the planning and travel on their Medical Tourism Journey. Any client who is verbally (includes profane language) and/or physical abusive to our staff or providers will be asked to withdraw from our service.
  3. Clients are expected to pay their all service charges and fees on their account as invoiced. Personal checks will NOT be accepted for payment.
  4. Please do not attempt to depart from the hospital or treatment destination until your doctor has released you as “fit to travel” onward to your home or to another destination of your itinerary. This is for your safety.
  5. Please do not bring expensive jewelry or other personal items to the hospital. You are solely responsible for their security. Medical Tourism Journeys cannot be held responsible for lost or stolen property.
  6. In the event of an emergency while at your destination, all clients and their companion travelers are to explicitly follow the instructions given by the destination coordinator.
  7. If an evacuation of the hospital or hotel is deemed necessary, you will be instructed as to the actions to be taken. Notify us when you are safe and it is possible to contact us by telephone, Internet or other means.
  8. Medical Tourism Journeys Approved Hospitals and Approved Hotels are smoke free. Many hotels and other accommodations charge a fee for violations. If you are assessed such a fee for smoking on the premises, this fee is your responsibility and will be charged to your credit card on file. Smoking and e-cigarettes are not permitted on aircraft and ground transportation vehicles.
  9. Illegal drugs are not permitted in many countries and the list of what is permitted varies from country to country. Any person found in possession of such drugs may be refused entry or deported, or worse arrested. Your Medical Tourism Journey® Master will review your medication list (supplied by you) and any relevant known restrictions with you prior to your departure.
  10. At the discretion of the airline, any person intoxicated or under the influence of alcohol and/or drugs or who appears too ill to fly may or may not be asked to exit the aircraft or denied boarding. If you are denied boarding or removed from the aircraft please contact us as soon as possible.
  11. Weapons are not allowed in most countries at any time. A weapon is described as, but not limited to: a firearm, knife, pipe, bar, nunchuck/nunchaku or any other device capable of causing bodily harm to another individual. Any person found in possession of a weapon may be arrested or deported and the weapon confiscated.
  12. Clients who violate the rules will be responsible for the consequences of their actions. Any arrest, detention, confiscation, fine or other punishment is your responsibility. You may also be prohibited from using the services of Medical Tourism Journeys in the future.